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VGboutique
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Display issue, grey color is purple

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

Hello,

 

My screen shows grey colour as purple, please help.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@VGboutique Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 
For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand the gray color is showing up in purple instead,

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

Please try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, replace the display assembly on your computer,
if there are lines on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here

 

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)

This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above.

 

If the issue persists on BIOS as well, please try with a TV to identify if it's the LCD or the motherboard/video card failure,

 

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan)

 

Reply with the result of the above-mentioned steps, for further assistance.

 

I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

 

Riddle_Decipher
I am an HP Employee

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