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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Envy 17
Microsoft Windows 10 (64-bit)

Just noticed a white smudge on my screen when the display has a light colour background such as white.  This laptop is only a few weeks old and I'm wondering if this is fixable or should I get sorted under warranty.  I have tried doing a screenshot of it but it shows nothing in the clip.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @arcvision

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @arcvision

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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