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Display issue

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X360 12 chrome book

i have bought a chrome book from Curry’s and after 2 months the display stops working, they were unable to do anything for me. I have had 2 technicians look into it and have found 

I have the HP x360 12 Chromebook. The display is not working. I can use a monitor, and I can sound so I know it is the display and not the laptop.

There is the smallest amount of light that dims from the display when the laptop is turned off. Is there anything hp can do as it is their product and my provider I’ve bought it from has not helped at all 

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I reviewed your post and I understand that the display is not working on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you contact support and they will assist you with the available service options for your computer.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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