Display issue

[gokul-tp08]

Hi, i am facing this display issue. Seems like display is duplicating from bottom half of the screen with an other color. I tried uninstalling/updating display driver, resetting windows, etc. Anybody has any idea?

 

[ub6424]

Hello @gokul-tp08 

Sorry to hear that you are having problems ... I would like to help you.

(1) Double check with external monitor connected via vga/hdmi cable.

Do you have the same error pattern on external monitor ?

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

(2) Please report your results

[gokul-tp08]

Hi @Ub6424, I am not able to test using a external lonitor right now. But when i took screenshots or share screen, screen is displaying fine. 

[ub6424]

Hello @gokul-tp08 

In the simplest case the internal display cable behind the screen is no longer seated correctly. It has come loose slightly.

Recommendation and solution

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable that goes from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- Short circuit test

- General cleaning ...

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck