Display issue

[abcd123489373]

Case ID [edited]

[Shema-glitch]

Hi! am Shema, Thanks for sharing your product ID and case ID. To better assist you with the display issue, could you tell me a bit more about what’s happening when you power on the laptop?

• Do you see any lights on the keyboard, power button, or caps lock key?

• Is there fan noise or any beeping sounds?

• Have you tried connecting to an external monitor to check for output?

• Was there a recent update, power surge, or drop that happened before the issue?

• Does the screen stay completely black, or does it flicker briefly?

Once I have a bit more detail, we can guide you through the right steps—whether it’s hardware-related or something we can fix.