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Solved!

Display or graphics card driver issues

HP Recommended
Pavilion Laptop 14-ce3xx
Microsoft Windows 10 (64-bit)

Hi,

 

There is an issue with my laptop display. My screen has started to flicker from time to time. This issue seems to have appeared after I updated my Intel graphics card driver. I don't think the update installed correctly. I have since uninstalled the graphics card driver and reinstalled it. However the issue still persists. The issue appears to go away after a hard reset  but once I turn it off and on the issue reappears . Any help would be appreciated.

 

Thanks,

Luke

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HP Support Agent
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Message 2 of 6
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HP Recommended

@lhayesj Welcome to HP Community!

 

I understand that you are facing a display flicker issue.

 

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply with the result of the above-mentioned steps, for further assistance. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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Hello there, 

I had the exact same problem when my intel driver updated to 26.20.100.7926

However, the issue was solved after I uninstalled the driver and installed 26.20.100.7463

So, I think that specific update has a bug.

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Hi Credence473,

Thanks for your solution this worked, I installed driver 26.20.100.8141.

 

Thanks,

Luke

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Hi Praveen196,

I had tried these solutions and they worked for a time, the issue reappeared again after I had played Football Manager 2019.

I then unistalled the graphics driver and installed an older version (26.20.100.8141). The issue has not reappeared since.

Thanks,

Luke

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@lhayesj 

 

Thank you for the update.

 

In the future, if you have any other concerns. Please get back to us.

 

We will assist you.

 

Have a nice day!!

 

 

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