• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-27-2024 04:42 AM

HP Recommended

I want to connect two monitors to my HP laptop model 16-DW1021na but when I connect through USB C I get an error message “display connection may be limited to your device? Any advice would be greatly appreciated 

Category:
1 REPLY 1

‎07-27-2024 07:27 PM

HP Recommended

@Tonym201 

 

I can NOT get its FULL specs, only (I think there is a confusion between 15 and 16.  15" machines now are actually 15.6" and 16" machines now are actually 16.1")

 

          https://www.stonegroup.co.uk/hp-laptop-15-dw1021na-15-6-pentium-gold-6405u-4-gb-ram-128-gb-ssd-uk-1t...

 

But on page 17 of its manual  https://www.manua.ls/hp/15-dw1021na/manual?p=17  which shows

 

It ONLY has 1 hopeless USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only-total 3), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

 

Other option (USB-A dock) :   https://support.hp.com/au-en/document/c05357751


Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.