Display port not working

[Jami5]

Hi,

I cannot connect my laptop to my Samsung Odyssey g5 32" via display port. The monitor does not get detect. Tried 2 cables all monitor settings and nothing. What should I do??

[banhien]

@Jami5 

The specs of your machine is

          https://support.hp.com/au-en/document/c06687618

It has

• 1 SuperSpeed USB Type-C® 5Gbps signaling rate (DisplayPort™ 1.4);
• 1 SuperSpeed USB Type-A 5Gbps signaling rate (HP Sleep and Charge);
• 1 SuperSpeed USB Type-A 5Gbps signaling rate;
• 1 HDMI 2.0;
• 1 RJ-45;
• 1 AC smart pin;
• 1 headphone/microphone combo

It does NOT have any Display port.  How do you connect it to a monitor ? Using USB-C to DP cable ? Is it a compatible cable ?

Regards.

[Jami5]

Hi,

Tried HDMI - DPI cable , but that did not work.

Should I try USB-C DPI then?

[banhien · Accepted solution]

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@Jami5 wrote:

Hi,

Tried HDMI - DPI cable , but that did not work.

Should I try USB-C DPI then?

---

@Jami5 

Does your HDMI - DP cable work BOTH ways ? It is much better to use USB-C to USB-C (if available) or USB-C to DP

Regards.

[Jami5]

Hi!

Yes HDMI should be workable both ways.

I'll try the USB-C DPI option next! Thanks for the  help... 🙂

[Shaque786]

Dear Hp 

I have a Hp pavilion dv6-3040sa entertainment notebook pc which driver mode ATI mobility Radeon HD 5470, i downloaded from www.amd.com but it doesn't work I have also to try to install by update my windows 10, also tried on windows 7 home premium while i auto update through windows 10 there are two graphic show on ati mobility Radeon HD 4200 and other and Radeon HD 5000 sereis where 5000 sereis show exclamation mark and problem was not fixed.

I have lot of try to fixe it 

Kindly provide any assure solution to fix this

Thanks