Display screen went black

[Sayakmaity]

• I have ordered a laptop from Flipkart and I faced an issue that they delivered a product which has a warranty period of 2months and the screen was not working according to the terms I wanted a replacement but they delayed for so more than 2 months now they told us that hp will solve this issue since the seler won't take back and if we ant the Flipkart to take refund me i need denial or job letter from hp . I need help seriously I am with this defective laptop from hp even I contacted hp that time but still they didn't help either( sn# ) this is my laptops serial number 

[Garp_senchau]

@Sayakmaity, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thank you for reaching out to us, and I sincerely apologize for the inconvenience you're experiencing with your laptop. I understand how frustrating this situation can be.

To assist you further, please share your case ID or any reference number you received from HP support, and I'll personally look into this issue and do everything I can to help you resolve it. You can send this information via private message for security and privacy purposes.

Once I have the case ID, I'll investigate the matter and ensure we address it as quickly as possible.

Looking forward to your response. Thank you for your patience!

Take care and have a good day. 

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