Display screen

[PAUL1307]

I am working on a

I have a new hp envy 6555e attached to an iMac, Apple M3, macOS Sequola 15.3.2. The display screen sdoes not offer English as a language. I have tried everything

[PAUL1307]

Please answer this. The display does not give a choice of languages or locations as shown on some videos.

[Kuroi_Kenshi]

Hi @PAUL1307,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset Printer to Factory Settings:

Refer to the steps on this link to restore factory defaults.

• Confirm the reset process. This will revert the printer settings to their original state, including language selections.

Access Language Settings via HP Smart App:

• If resetting doesn't work, use the HP Smart app to change the printer’s language and location:
  • Download and install the HP Smart app from the App Store if you haven't already.
  • Open the HP Smart app and connect your printer.
  • Navigate to Advanced Settings or Printer Settings within the app.
  • Change the language and location settings from here.

Firmware Update:

Kindly refer to this link to update your printer firmware.

Manual Language Change:

• Some printers have a specific menu location for language settings. Try the following sequence (this might vary slightly based on firmware):
  • Touch the Setup button on the printer's control panel.
  • Select Language.
  • Scroll through the menu to find English and select it.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,