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HP Recommended
HP AIO DESKTOP 20-R012IN

Post power on, the PC seems to startup but display is white screen

1 REPLY 1
HP Recommended

@RV1404 Here's a list of steps that should help resolve the issue:

 

Force-restart your Windows 10 system

If you are receiving the White Screen of Death error while trying to boot your machine and the actual Windows log-in page isn’t displayed at all, the first thing you should try is a force-restart.

 

If the problems were caused by a certain app or by a minor system glitch, a fresh restart should fix everything.

Now, in most situations, a force-restart or a force-reboot can be initiated by pressing and holding the Power key for a few seconds. Just keep pressing the Power key until the shutdown operation is completed.

 

Afterward, boot your Windows 10 device once again.

 

Remove any peripherals connected through USB

If just a force-reboot is not removing the white screen of death, then you should remove the peripherals that are connected via USB,

Most likely, a certain external device is a reason why you are receiving the white faulty screen on your Windows OS PC.

 

So, first of all disconnect everything from your computer – unplug even the keyboard and the mouse. Then, force-restart your computer and see what happens.

If the Windows OS starts normally, start connecting your peripherals one at a time. If a certain external device isn’t running as it should, you can now easily identify it.

 

Go into safe mode

  1. Press the Win+R keyboard hotkeys.
  2. In the RUN box type ‘msconfig’ and press Enter.
  3. The System Configuration window will be now displayed on your computer.
  4. From there switch to Boot tab.
  5. Under Boot Options select Safe Boot.
  6. Optional, you can also select Network if you want to use your Internet connection while running in Safe Mode.
  7. That’s it; reboot your device as it will go straight to safe mode.

Sometimes a third-party app can be the reason why you receive the White Screen of Death. In order to isolate the problem and identify the app that isn’t running correctly, you should access safe mode.

 

In safe mode, by default, all third-party apps are disabled.

Thus, shortly, if in safe mode your device is running without problems, it means that the problems were caused by a third-party process, which can now be easily removed.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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