Display suddenly having intermittent blurring

[OmenUser]

 

 

My omen laptop wad working fine untill this morning when i woke up and found the screen having this issue.

The screen keeps getting blurry every few seconds and gets clear for a few seconds.

I have tried uninstalling drivers, restarting, switching off for abt 10 hrs, starting in safe mode, resetting screen settings. Not sure what else I can do to fix this sudden issue.

However it seems that the very top of the screen is unaffected by this issue.

Might be worth noting that i cleaned the screen with an alcohol swab the day before. Not sure if this caused the issue cus i cleaned with it before without issue.

Idk what to do please advice

[ub6424]

Hello @OmenUser 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[OmenUser]

OS Name: Microsoft Windows 10 Home

Version: 10.0.19044 Build 19044

System Model: OMEN by HP Laptop

System SKU ( equals HP product number (p/n) ) :1DE78PA#AB4

Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date: Insyde F.48, 22/6/2018

 

[OmenUser]

OS Name: Microsoft Windows 10 Home

Version: 10.0.19044 Build 19044

System Model: OMEN by HP Laptop

System SKU ( equals HP product number (p/n) ) :1DE78PA#AB4

Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date: Insyde F.48, 22/6/2018

[ub6424]

Hello @OmenUser 

Please follow instructions ...

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.56 Rev.A

19.0 MB

Dec 18, 2020

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and Install/Update

HP Notebook PC ME Firmware Update

2021.1.0902 Rev.A

33.9 MB

Sep 2, 2021

Download

Nvidia Graphics Driver

23.21.13.8912 Rev.I

546.9 MB

May 31, 2018

Download

(6) Reboot and test

(7) Please report your results

[OmenUser]

Updated all 3. No changes to the issue.

[ub6424]

Hello @OmenUser 

(1) Double check with external monitor connected via vga/hdmi cable. Same blurring on external monitor ?

- Shutdown notebook

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

(2) Please report your results

[OmenUser]

Sorry i do not have an external monitor nor the cables to test with

[ub6424]

Hello @OmenUser 

Recommendation and solution

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable that goes from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- Short circuit test

- General cleaning ...

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck