Display

[Christianrugama]

hello, yesterday I was using my laptop in a normal way when for some reason the screen went blank and after a few seconds from the middle to the bottom of the screen some horizontal stripes appeared that I can't think of how it was it happened since it didn't get hit or something like that, I don't know if it's something from the hardware or software but I need help

for what it's worth, my laptop is a Pavilion 15 cw0002la

I need a response

[WAWood]

@Christianrugama 

This is almost certainly an indication of failing video hardware -- either the screen or the video chip or both.

You need to connect an external monitor to the laptop.

If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.

If the visual artifacts do NOT appear on the monitor, then it is a failing laptop screen. While those can be replaced, the cost varies enormously by individual PC model.

We are not able, or permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck