District Wide HP Chromebook 14 G5 Screen Issue / Power Issue?

[Holgate_Local]

So a bit of an odd one here... Our fleet of ~ 300 HP 14 G5 Chromebooks has begun to have an issue this summer. As I am opening them to begin updating them for the upcoming school year, I am noticing that nearly every single device will not boot normally. I can see a very dim Chrome symbol as the boot begins, and then it goes to black. For some of the devices, tilting the screen / device at the right angle can cause it to boot normally. I have tried replacing the LCD display cable to no avail. This doesn't completely surprise me as 95% of our LCD cables going bad at the same time is statistically improbable. Has anyone had a similar issue?

[Betty0610]

@Holgate_Local

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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