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‎09-21-2022 04:10 AM - edited ‎09-21-2022 04:13 AM

HP Recommended
Product: HP Pavilion 14 Laptop PC 14-ec1000 (4V214AV)
Operating System: Microsoft Windows 11

IMG_20220920_230227.jpgI recently bought HP Pavillion 14 laptop from a local shop in my city. Just after 2 months I started noticing keyboard marks on my laptop screen which are visible only on white backgrounds. I am not sure that whether my laptop is defective or all HP laptops ship with this issue. I contacted HP support team today hoping for replacement of my defective screen as my laptop is still under warranty. Support team replied that they would call me in next 24 to 48 business hours. Please somebody guide me regarding this problem. Thank You.

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3 people had the same question
2 REPLIES 2

‎09-21-2022 04:19 AM

HP Recommended

Hello @siddbhatt18 

Sorry to hear that you are having problems ... I would like to help you.

This is clearly a manufacturer's error. The keyboard should not press firmly against the screen when closing the notebook or when it is closed and cause this "damage". Something like this should not happen and was obviously not recognized during the quality control of the product.

 

Good luck

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‎10-05-2022 04:40 AM

HP Recommended

Hello @siddbhatt18 Please report back.

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