Does the HP Pavilion - 15-cw1500sa have active pen support?

[S4D1E]

Hi Have tried 2 types of Active pen with my Pavilion-15-cw-15xxx  

1MR94AA & K8P73AA.  None seem to work 

Also the Active Pen control App says 'Sorry HP Pen Control is not Compatible with this computer'.

Can anyone advise if an active Pen is supported, and what App/Driver updates are required please?

Thanks

[S4D1E]

Hi Agian

I can see that there is  a patch to update the touchscreen firmware for HP 14-Cxxxx and x360's - I assume the same issue affects the  15-cw-1xxx too, 

Can anyone please confirm if 

1- the 14-Cxxx patche will work on my 15" screen - I assume not since it's a different size and resolution?

2- Is there a similar patch due for the newer 15" screens?

Thanks

[praveen196]

@S4D1E Welcome to HP Community!

I understand that you are looking for an active pen for HP Pavilion - 15-cw1500sa.

I have checked there is no patch to update the touchscreen.

Regarding the pen compatibility, you have to contact our HP stores.

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

Or alternatively, Contact HP for setting up an order/service via phone support   

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