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- Does thunderbolt 4 support display connection to LG monitor?...

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02-08-2022 07:35 AM - edited 02-08-2022 07:38 AM
The question is simple, should the notebook:
HP EliteBook 850 G8
Be able to connect to the monitor:
LG 27UL850-W (LG 27UL850-W: 27 Inch 4K UHD IPS LED Monitor with VESA DisplayHDR 400 (27'' Diagonal) | LG USA)
over
Thunderbolt/USB Type-c
?
I've had a DELL XPS which was working with the same setup (cable, monitor), but I am not sure about the usb-c/thunderbolt version on that notebook.
If I connect the Elitebook to the monitor over the thunderbolt 4 port, it finds the monitor, the monitor charges the laptop, additional tools attached to the monitor - like keyboard are working.
BUT the screen is "damaged" see the attached picture.
Over HDMI the screen is OK.
This setup worked with the Dell 2 weeks ago.
I use the usb-c cable which was delivered together with the monitor.
02-10-2022 05:55 AM - edited 02-10-2022 05:56 AM
I bought a Thunderbolt 4 cable.
It behaves the same way.
I see 3 options:
1. The monitor is broken.
2. This setup is not supported.
3. The notebook is broken.
1. The monitor was working with the same setup/configuration 2 weeks ago with a different notebook, so I don't think this would be the case.
2. If this setup is not supported it would be nice to learn why and which documentation says this? If I understand correctly with Thunderbolt 4 everything should work always.
3. If the notebook is broken I would assume it is a driver issue. Which official way could I bring this to HPs attention?