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- Downloaded wrong firmware now touch screen is messed up

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09-27-2019 12:42 PM
Product: HP ENVY X360 15-Cn0xxx
Operating System: Microsoft Windows 10 (64-bit)
Hello, Ive had trouble utilizing my microsoft pen with my computer and I came across a firmware update through a comment on a previous post of mine. After downloading this, my touch screen is messed up. I put my finger in one place and the bubble shows somewhere else. I don't need a firmware update, I need a download link for the original firmware. I've accidentally installed the incorrect firmware and want to overwrite this incorrect firmware with the correct firmware.

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