Driver AMD Radeon HD 7600M Series

[Дмитрий1982]

Good afternoon.

The system detects the specified video card, download the driver from the site, during installation, a black screen appears...nothing else happens. After restarting, the device Manager shows an error - Windows stopped this device because it reported a problem. (Code 43).

Adding the BasicDisplay service for a device instance with the PCI ID \ VEN_1002&DEV_6840&SUBSYS_183E103C&REV_00\4&21837E6C&0&0008 has completed with the following state: 0.

Please help restore the video card.

Serial number: [edited]

[The_Fossette · Accepted solution]

@Дмитрий1982

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the graphics driver on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you download and install the graphics driver from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp61501-62000/sp61715.exe

If you continue facing the issue, then update the BIOS from the below link and check.

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77532.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Дмитрий1982]

Good afternoon. I made the installation: 1-update the BIOS; 2-graphics driver. During installation 1-there was an error- "AMD Driver video Driver stopped responding and was successfully restored". Installation 2-passed without errors. When you try to load the video card (the child was playing WOT), there is a failure and an error - "AMD Driver video Driver stopped responding and was successfully restored"; there are no more such powerful games/programs on the computer. Video driver version 13.251.9001.1001. On the site hp.com for this computer, you are prompted to install version 8.982.10.1600 - the installation fails or the black screen freezes.

[The_Fossette]

@Дмитрий1982,

I recommend you download and install the HP support assistant and it will automatically download and install all the latest drivers available for your computer.

Here is how it is done.

Download link: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Cheers!

[Дмитрий1982]

Good evening. The actions/procedures suggested by you I carried out - during installation - there was a hang (black screen). Rebooting helped, but nothing changed. When the video card was loaded with the game,

an AMD Driver error occurred and it was restored. Now drivers V. 13 are installed - on the site it is offered to download V. 8.

[The_Fossette]

@Дмитрий1982,

I recommend you perform a system restore back to the date when everything was working fine. Follow the steps in the below article to perform a system restore.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

Cheers!

[Дмитрий1982]

Good morning, The_Fossette

Unfortunately, it is impossible to restore the system - the old ssd disk stopped working and a new one was installed, the system was installed clean, and this is the biggest problem, the rest has already been solved on the forum. Another was replaced by RAM (previously stood 2x4gb, now installed 2x8gb). There were no further technical changes.

[Riddle_Decipher]

@Дмитрий1982 If system restore is not an option, you may need to re-install windows, do you have access to a recovery media? If not, here's what you need to know:

you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

For details on how to perform a successful reset: click here (ensure you backup all personal data before proceeding further)

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Дмитрий1982]

@Riddle_Decipher

Good evening.

Unfortunately, the DVD (which was included with the laptop) can not be found. There is no way to start recovery from the old disk, it is corrupted and replaced with a new one. After downloading the HP Cloud Recovery Tool - could not do anything - the program does not see the product number (it is listed on the case and is listed on the HP website when auto-detection). As further do not understand. *I find it difficult to understand the text from the support service and on the pages of the site - I use an automatic translator for translation.

[The_Fossette]

@Дмитрий1982

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!