• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
HP Recommended
HP Zbook G3 15
Microsoft Windows 11

Hi All,

I recently purchased Nvidia Quadro M2000M 4GB from Amazon.com. Somehow, I forgot to ask the seller if the card belong to Sub Vendor HP as MXM 3.0 cards are known to have issues with configuration/installation when they belong to different vendor.

After receiving the package, I had installed the card which was quick, but no success in getting the NVIDIA M2000M drivers from being installed on the system. I tried several things in the beginning and ended up getting multiple errors like Error 43, Error 31, Error 18 across DXDIAG & Device Manager. Sometimes the M2000M card will list as Microsoft Basic Display Adapter. Finally after several hours of research and troubleshooting, found that the MXM card sent had a Hardware ID that belonged to Sub Vendor Dell that was meant for Dell Precision 7510 laptop. I somehow managed to get some drivers online and pushed them via .iNF file installation, however after restart these installations break and I end up getting error 43, 31, 18 respective at different times. I have to push the INF file each time after restart.

Looking to see if anyone has any ideas on what is likely happening or if I need to Flash HP Bios that can allow this MXM card for M2000M belonging to Dell fit on my laptop with permanently installed drivers? I have tried DDU, Safe mode installation/uninstallation and nothing works. Only thing left is to do a clean OS install, but I am not wanting to do that.

Furnishing some screenshots for reference:

Karthiksai_0-1642077723482.jpeg

Karthiksai_1-1642077742803.jpeg

Karthiksai_2-1642077747363.jpeg

 

Karthiksai_3-1642077755792.jpeg

 



Regards,
Karthiksai

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Someone, kindly mark this as solved. Issue seems to have resolved on it's own for now post previous installations. Overall a total weird experience with the driver setup process for the new MXM card.

View solution in original post

1 REPLY 1
HP Recommended

Someone, kindly mark this as solved. Issue seems to have resolved on it's own for now post previous installations. Overall a total weird experience with the driver setup process for the new MXM card.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.