Driver to use with Adobe After Effects

[x__a_ft]

Hi, I have an HP Notebook - 14-cf0013dx. Adobe After Effects says my driver, Intel(R) UHD Graphics 620, is unsupported and took me to this page https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html, where on step 3 it says to follow intel's instructions for installing drivers manually, but on intel's page it says installing a generic driver may cause technical issues and to contact HP for the newest driver for my system. So I opened the HP page, entered my computer info, and it shows 17 different graphics drivers and I am not sure what to do. I am lost, I don't want to mess up my system but I want to be able to use After Effects. Does anyone know a way to solve this? Thanks.

[Prométhée]

hi

the most recent seems to be from 2020, so may not be suitable, in this case you will have to test the Intel one

Intel High-Definition (HD) Graphics Driver (Windows 10 v2004)

27.20.100.8280 Rev.S

404.8 MB

Jun 4, 2020

Download

[Paul_Tikkanen · Accepted solution]

Hi, @x__a_ft 

Since your notebook only has the onboard Intel graphics, it should be safe to use the latest driver directly from Intel.

I wrote a knowledge base article at the link below which provides the step-by step instructions for doing that.

Updating the Latest HD Graphics Driver from Intel...Skylake,... - HP Support Community - 7185608

[Prométhée]

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@x__a_ft wrote:

Hi, I have an HP Notebook - 14-cf0013dx. Adobe After Effects says my driver, Intel(R) UHD Graphics 620, is unsupported and took me to this page https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html, where on step 3 it says to follow intel's instructions for installing drivers manually,

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yes obviously that is what is mentioned here @Paul_Tikkanen  , hence my answer "try before with the Hp driver, but probably too old! "

[x__a_ft]

Thanks for the replies, I followed Paul_Tikkanen's guide and it's fixed!

[Paul_Tikkanen]

You're very welcome.