Drivers update for Windows 11

[TammyBC]

Need to obtain the compatible drivers with Windows 11 so my camera can be found. Thanks

[Pallipurath]

Hi @TammyBC,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you would like to update your camera drivers for compatibility with Windows 11 on your HP laptop, follow these steps to ensure you have the latest drivers installed:

Use Windows Update

• In Windows, search for and open Check for updates.
• If there are any available updates, they will begin to download automatically. This might include driver updates for your camera.
• If there are optional updates, select Advanced options > Optional updates, choose the updates that you want to install, and then click Download & install.
• After the updates install, restart your computer when prompted.

Update Drivers via Device Manager

• In Windows, search for and open Device Manager.
• In the list of devices, expand the Imaging devices to find your camera.
• Right-click the device and select Update driver.
• Click Search automatically for drivers, and then follow the on-screen instructions.
• Restart your computer to complete the installation.

If your camera cannot be found under Imaging devices, try selecting the Action menu in Device Manager and then Scan for hardware changes.

Use HP Support Assistant

• Search for and open HP Support Assistant on your PC. This tool helps in finding driver updates for HP devices.
• Go to the My Dashboard tab, find your listed device, and check for updates.
• Follow the on-screen instructions to download and install any available updates.
• Restart your computer if prompted.

Manually Download Drivers from HP

• Visit the HP Customer Support - Software and Driver Downloads.
• Enter your computer model and select the compatible operating system.
• Download the latest driver for your camera from the list provided.
• Follow the installation instructions.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[Pallipurath]

Hi @TammyBC,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your camera not being recognized on Windows 11, you can follow these steps to update your drivers:

Check Windows Update:

• Press the Windows key and type Check for updates.
• Select the option and allow the system to check for updates.
• If any are available, they will begin downloading and installing automatically.
• Don't forget to restart your computer if prompted.

Use Device Manager:

• Press the Windows key, type Device Manager, and open it.
• Look under the Cameras section or Imaging devices to find your camera.
• Right-click on your camera device and select Update driver.
• Choose Search automatically for drivers.

Install HP Universal Realtek Camera Driver

• HP provides a Universal Realtek Camera Driver for Windows 11.
• Installing this package can restore camera functionality if Windows doesn’t detect it.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.