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- HP Community
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- Dual Monitor Setup only picking up one monitor

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05-19-2021 11:04 AM
I am trying to get my dual monitor setup to work properly using the below equipment, but I only seem to get 1 display working at a time (second display is not recognizing signal):
Computer: HP Elitebook 830 G5
Docking: Corsair TBT100 Thunderbolt 3
Monitors: HP Pavilion 27xw
I currently have my laptop connected to the docking station via the thunderbolt cable from my laptop to the back of the dock. The docking station has two HDMI slots which I have two separate cables plugged into and the other ends directly into each monitor. Regardless if I unplug or switch the cables it will only pick up one monitor at a time (both monitors work, cables work on either one) so it is not the cables or the monitors, but it will not allow me to display using both on extended desktop. Anyone know what the problem is? Appreciate the help!
05-19-2021 05:39 PM
Sorry I don't know Corsair TBT100 Thunderbolt 3 but you should be able to get 3 FHD monitors using HP USB-C Gen 5 (5TW10AA) dock.
Regards.
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