Dual Monitor standby problem

[aberndt2406]

Hello,

I'm using a laptop (Pavilion 15-eg0000) with an external Monitor (HP-527sh), which is connected via a HDMI-cable.

I have the following problem with the standby mode:

1. Turn on the laptop

-> laptop display is black and the external monitor shows the login screen.

2. After work I activate the standby mode with Windows + l keys

-> laptop and ext. monitor go into standby mode

3. Activating laptop with any key

-> laptop goes on and shows a black display, ext. monitor goes on and shows a black display

-> after 25s the laptop goes in standby mode again, ext. monitor remains in the on mode

4. Activating laptop with any key

-> laptop goes on and shows a black display, ext. monitor shows the login screen

I would like to know why the external monitor does not show an image when it is activated for the first time 

regards

Achim

[aberndt2406]

Hello,

I changed the input on the monitor from HDMI1 to HDMI2 and now the

standby mode works as desired. It seems to be a problem of the HDMI1 input.

regards

Achim

[Hawks_Eye]

Hi @aberndt2406 

Welcome to the HP Support Community! 

I am delighted to hear it's sorted!

Though we couldn't be a part of the solution as we hoped, we're glad the issue is addressed, because putting that smile back on your face is all that matters to us.

Please mark this post as 'Accepted Solution' to help others find the answer and also I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye

[aberndt2406 · Accepted solution]

Hello,

HP sent me a new monitor and now everything works fine.

regards

Achim

[Hawks_Eye]

Hi @aberndt2406 

That’s excellent news—I'm so glad everything is working perfectly now with the new monitor! 

It sounds like you went through quite a journey to troubleshoot and identify the issue. Your diligence in diagnosing and isolating the problem, including testing HDMI inputs, was truly spot-on. 

If there's ever anything else you'd like help with, I'm here for you. Enjoy the seamless setup! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye