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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Dual Screens Not Working

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02-04-2023 03:45 PM
15s-fq4057tu Model number
Any tips can’t get my dual screen setup working have been sold usb-c hubs but still not working. Is my laptop not compatible or do I need the specific HP hub?
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Accepted Solutions
02-04-2023 04:07 PM
The specs of your machine is
https://support.hp.com/in-en/document/c08386247
It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)
If you wish to connect 2 external monitors (only), you can use
- Monitor 1: HDMI direct cable,
- Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
For more connectivity, please use
True Universal Docking Stations
Regard
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
02-04-2023 04:07 PM
The specs of your machine is
https://support.hp.com/in-en/document/c08386247
It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)
If you wish to connect 2 external monitors (only), you can use
- Monitor 1: HDMI direct cable,
- Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
For more connectivity, please use
True Universal Docking Stations
Regard
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.