Dying pixels on laptop screen

[rannw95]

I updated my laptop and it took over a hour, when it was done there was a line of flashing pixels accross the screen. Is there any way to fix this?

[Riddle_Decipher]

@rannw95

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you have dying pixels on laptop,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Could you attach a picture of your screen so that we can identify or analyze the same?

When was the last time it worked without these issues? And was this a BIOS update?

While you respond to that, I recommend you perform a BIOS rollback and check if that fixes the issue: Click here for details.

If the issue persists, check the details of HP Pixel Policy to understand how it works.

Eager to help!

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[rannw95]

I will try the rollback. Here are some pictures. 

[Jeet_singh]

Hi @rannw95,

Thank you for replying,

I appreciate your time and efforts,

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Sing & I'm at your service. 

I would suggest you try to follow the steps suggested by Riddle and get back to us with the results of the troubleshooting for further assistance. 

Step 1: Performing a hard reset

Resetting the computer can resolve many issues that cause a blank screen. Use the steps in Performin...

Step 2: Attempt a Bios Rollback: Click here

Step 3: Connecting an external monitor to test the display

The notebook screen display might remain black when there is a corrupted graphics driver or a problem with the LCD display. To test the display, attach an external monitor and restart the computer. Testing with an external display is helpful if the notebook display is black but you can hear sounds; such as fans, spinning drives, or beep tones that indicate the computer is operating.

Step 3: ​​​​Boot the computer into the Bios screen and check if the screen for dying pixels.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, if the screen has dying pixels, it is likely a hardware failure. The next two steps may resolve the issue. The first one is to do a hard reset. I have included the document 'Performing a Hard Reset or Forced Reset'. The next and final step is to perform a BIOS update. I have included the information here for you 'Updating the BIOS' as well as updating the graphics card drivers from our HP Support website, using this link.

Please respond to this post with the details and the result of the troubleshooting for further assistance. 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

[rannw95]

Hey guys! 

Sorry for the late reply, it's been a very busy week. 

I did the roleback and it worked! 

Thank you very much for the help!