Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

E14 G4 has power, but not working

HP Recommended
HP E14 G4 Portable Monitor

I have an EliteBook x260 1040 6G and got the E14 G4 portable monitor as a free gift with purchase.  It was working until a month ago.  There is power going to it, but then it comes up with:


Monitor Status

USB-C Video 1:  Inactive

USB-C Video 2:  Inactive


Auto-Switch Input:  On


Next screen comes up with:


Input Signal Not Found


USB-C Video 1

Check the video cable and video source. 


I really miss having a second screen and wonder why it stopped working all of a sudden?  Any help appreciated 🙂

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation