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‎10-10-2018 03:07 AM

HP Recommended
Product: HP Stream x360 11-aa051sa
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

Been working on this the last few days.  ELAN touchpad was working fine.  Window 10 installed updates and next day the clickpad didn't work.  Can connect a mouse and it works fine.  Touch Screen works fine.  Device manager under hidden devices i can see the ELAN device with triangle indicate driver issue.  downloaded ELAN driver from HP website didn't work.  Also tried installing Chipset Driver IO didn't work either.  Running windows 10, 1803.   

 

Any help would be great.  Device is only few months old

Model HP Stream x360 11-aa051sa

 

 

1 REPLY 1

‎10-10-2018 09:25 AM

HP Recommended

> Device manager under hidden devices i can see the ELAN device with triangle indicate driver issue.

 

Can you double-click on that device, and click "rollback" to a previous, supposedly working, device-driver?

 

> Device is only few months old

 

This implies that the HP Warranty is still valid.

So, contact HP (hyperlink at bottom-left of this page) to open a claim against the warranty.

 

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