ERROR 0xA00F4244

[satyam38]

its been 2 days since my laptop camera has stopped working before this I formatted the USB and install windows 10 through and ISO file from the website mentioned below:

https://www.microsoft.com/en-us/software-download/windows10%20

i made an ISO file and installed it using USB after installation i have found that many functions where absent i updated the laptop and all functions worked but now my camera is not working i have tried trouble shooting, check device manager it has no camera driver i tried to install it through it add legacy it didn't worked and even check privacy settings all is well tried approaching through command prompt using dism but it got freezed when during restorehealth operation what to do Now ? 

[Alden4]

Hi @satyam38,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already tried several troubleshooting steps to resolve your laptop camera issue. Here’s a more detailed approach to help you get your camera working again.

Update Windows and Drivers

Windows Update:

• Go to Settings > Update & Security > Windows Update.
• Click on Check for updates and install any available updates.

Driver Updates:

• Open Device Manager.
• Expand Imaging devices or Cameras (if it’s not visible, the driver might not be installed).
• Right-click on your camera device and select Update driver.
• Choose Search automatically for updated driver software.

Manually Install the Camera Driver

1. HP Support Website:
   • Go to the HP Support Website.
   • Enter your laptop model (HP Notebook - 15) and select the correct operating system (Windows 10).
   • Download the camera driver and install it.

Check Device Manager for Hidden Devices

1. Show Hidden Devices:
   • Open Device Manager.
   • Click on View and select Show hidden devices.
   • Look for your camera under Imaging devices or Unknown devices.
   • If found, right-click and update the driver.

Reset Camera App

1. Reset Camera App:
   • Go to Settings > Apps.
   • Find the Camera app in the list.
   • Click on it and select Advanced options.
   • Click on Reset.

Check Privacy Settings

1. Privacy Settings:
   • Go to Settings > Privacy > Camera.
   • Make sure Allow apps to access your camera is turned on.
   • Ensure that the app you want to use the camera with has permission.

DISM and SFC Commands

DISM Command:

• Open Command Prompt as an administrator.
• Run the following commands one by one.

DISM /Online /Cleanup-Image /CheckHealth 

DISM /Online /Cleanup-Image /ScanHealth 

DISM /Online /Cleanup-Image /RestoreHealth

SFC Command:

• After running the DISM commands, run.

sfc /scannow

HP Diagnostics Tool

1. HP Hardware Diagnostics:
   • Download and run the HP Hardware Diagnostics tool from the HP Support website.
   • Use it to check your camera and other hardware components.

Reinstall Windows (if necessary)

1. Reinstall Windows:
   • If none of the above steps work, consider reinstalling Windows 10.
   • Ensure you back up your data.
   • Use the Reset this PC option in Settings > Update & Security > Recovery.
   • Choose to keep your files or remove everything, based on your preference.

By following these steps, you should be able to diagnose and resolve the issue with your laptop camera.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[satyam38]

Hi @Alden4 

thank you for picking my query 

i have tried windows update option, i cannot do driver update as there is no driver for camera or imaging devices, i have check privacy settings everything is fine, i have reset the camera app it didn't worked and lastly i have tried hiden drivers option as well, 

so, now we have only few options left downloadingg camera driver manually from HP official site and re-installation of windows 10 but the problem is i am not able to find the camera driver installation option from HP official site i would be much obliged if you could attach the neccessary things to be downloaded and give some clear detailed instructions or other wise for the last we have option of reinstallation of windows10, 

waiting for reply at the earliest 

thank you 

satyam

[Irwin6]

Hi @satyam38,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

- Follow the below steps to perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 -If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[satyam38]

Thank you for the reply @Irwin6 

here's and update i have updated the bios and resetted the computer completely 

now what i have found is two new unknown USB drive is showing in my device manager which are connected to the computer now what should i do i am highly suspecting the devices to be associated with camera i am attaching the screenshot of the device manager 

As you can see from the bottom of the list of USB the 5th and 6th USB devices from the bottom which are a little too off shade and one containing a exclamation within a triangle are the one which got added idk its related or not but i think soo and i want recommendation that what to do next i tried adding legacy but it didn't worked infact you can see that there is no imaging or camera driver in the next screen shot

Asvyou can notice no imaging or camera driver also a message popped up before the USB device would have been updated which was this 

but that's resolved now soo what are our next steps ? going to be. 

thank you for helping