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‎08-02-2019 05:40 AM

HP Recommended
Product: EliteBook x360 103 G2
Operating System: Microsoft Windows 10 (64-bit)

I have a EliteBook x360 103 G2 - Product No: IWB83AV.

I have bought a Dell monitor which has a USB-C input, and came with a USB-C to USB-C cable.

https://www.dell.com/en-au/shop/dell-ultrasharp-24-usb-c-monitor-u2419hc/apd/210-arbn/monitors-monit...

 

The intention was to be able to connect the laptop to the monitor with the single USB-C cable to use the monitor whilst also charging the Laptop.

 

So far, I have been unable to receive a video output on the monitor.

 

When I connect the monitor via the USB C cable, I am able to "see it" as an option in the Display Settings, but when I try to output to it, the settings just revert back to "in built display".

 

Before connecting the USB-C cable connected to the monitor:

1.PNG

 

After a connect the USB-C, option to Extend or Clone the display:

2.PNG

 

But if I select the options above, and "apply", it reverts back to to single display:

3.PNG

 

 

This is what I can find about the laptops capabilities:

The EliteBook x360 1030 G2 is the commercial version of the Spectre and is a convertible notebook geared towards enterprise users.

It has a single Thunderbolt 3 USB Type-C port which supports:

  • Thunderbolt 3 (40 Gb/s)
  • USB 3.1 Gen 2 (10 Gb/s)
  • DisplayPort 1.2
  • USB Power Delivery based charging in both directions

 

When connected, the monitor is charging the laptop.

 

I connected the laptop to the monitor via the HDMI port, and that worked fine.

This isn't ideal though, as I will then need to plug in the laptop to charge (I was looking for a nice simple one cable solution), and I want to connect my desktop PC to the monitor via HDMI without having to disconnect cables each time.

 

Can someone confirm that I should be able to connect the laptop and monitor with a single USB-C to USB-C cable, and suggest why it's not working for me?

Cheers.

 

1 person had the same question
2 REPLIES 2

‎08-02-2019 05:50 AM

HP Recommended

Just found out that there are USB-C Monitor Drivers on the Dell Website.

I don't have permission to install these though (work laptop). Hopefully my IT Dept can sort that and it will work... 

Was this reply helpful? Yes No

‎08-05-2019 03:17 AM

HP Recommended

So my Work IT Service just installed the drivers as Admin, but I still have the same issue.

 

Has anyone got any suggestions?

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