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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Elitebook 840 Synaptics Touchpad Buttons Are Not Working Pro...

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04-17-2024 08:36 AM
I am using hp EliteBook 840 laptop but after buying it within week i found that touchpad buttons stop working i saw many videos on social media to solve this problem, but I can't find its solution. Touchpad is working. But buttons are not working.
04-17-2024 10:04 AM
HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.
It is difficult to help you if we don't know which specific model you own..
Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.
Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.
Method #3: Press the power button and immediately tap the F2 key.
If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.
Don't forget to post the name of the installed operating system if you haven't already done that.
I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"