• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-07-2022 10:55 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Have a work HP Elitebook x360 1030 G4.  With it an 

  • iiyama G-Master GB2888UHSU-B1 28" TN LCD, 4K UHD 3840x2160 monitor
  • ASUS VP249HR 24 Inch (23.8 Inch) Monitor, FHD (1920x1080), IPS, HDMI
  • and a Lenovo Hybrid docking station

Prior to that I had a Wavlink UG39DK1 docking station which I sent back as I suspected the below described symptoms were related to the docking station.

The monitor is capable to 4K resolution and TBGH, I find lower resolutions difficult to use. The problem that a few times a day, mostly during important calls, the screens go black (loses connection with the laptop) for 10-20 second after which connection restores gradually, VPN drops so I have to manually connect back.
The notebook tells me that the recommended resolution is 3840x2160 and the refresh rate is 30 kHz

I feel the issue is more frequent with a higher resolution  but I might be wrong. Change from HDMI to DisplayPort didn't help
The docking station is capable enough and so was the previous one. Is this a software issue or a faulty hardware with the EliteBook?

It's a work laptop so I cannot install any additional software

Can anyone help?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.