Envy 15 as100-nx Screen Flickering

[The-K]

Hello everyone!

I have an HP Envy 15 as100-nx, Product (Y5U02EA)

i've had this laptop for around 2 years. however, lately (in the past 1 or 2 months) it started acting up. The screen used to flicker when I open or close it while the computer is running. Then, it kept getting worse. Now sometimes the screen would flicker even by just typing on the keyboard. The slightest movement to the computer would cause the screen to start flickering.

I searched online and found that a lot of people are encountering the same problem in different products.

My computer’s warranty has expired. I’m willing to take it apart and try to fix it myself. However, I don’t know if this is because of the display cable or something else. I tried the software-related fixes like running the HP diagnostic software and everything is fine. I tried updating the driver as well. But nothing has changed. And I know for sure that this is a hardware issue since it only occurs with physical movement of the computer.

Now I don’t know if I should order just the display cable, or the entire display assembly.

And I also don’t know how I can get the right part number. I downloaded the guide for my product but I found way too many different types of displays (touchscreen, non-touchscreen, UHD, and FHD for each) and I didn’t know which one I should choose. My computer has a 15 inch display, non-touch screen, and FHD.

Any help would be appreciated!

The exact product number is: Y5U02EA

Thanks!

[A4Apollo]

Hey there! @The-K, Thanks for stopping by the HP Support Forums!

I understand you have display issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Were there any physical damages on your PC?

Have you tried checking with an external monitor? Does the issue persist?

Does the issue persist in BIOS?

Excellent description and a great diagnosis done. It is greatly appreciated.

As you mentioned only when you move the lid the screen starts to flicker, It looks like an issue with the display cable. Replace the faulty display cable on your PC.

Replace the display panel cable with the following part number below.

For use only on computer models equipped with an FHD display panel 857808-001

Refer the laptop user guide to know more information. Click Here

Note: Refer page 21 for more information.

You can purchase the part from HP parts store using this link. Click Here

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Update the BIOS using this link. Click Here

Also, Update the graphics driver using this link. Click Here

Try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Refer this article to further troubleshoot display issues with your PC. Click Here

Hope this answers your query!

I hope you have a great day! 🙂

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