Envy X360 13-bf0073TU (6X0Q8PA) Touch screen not working after screen replacement

[DCA_Computers]

Hi,

Just wanted to ask I noticed in the service manual for the above model it notes "if you need to replace the display assembly Refer to Service Advisory C06640672 for details about reloading the HP Display Control Panel Color Calibration Data Reload Process.".

How do you do this? We have replaced the screen due to a drop which cracked the LCD panel and ever since doing so the touch screen does not work and device manager lists error 10 under the intel precise touch and stylus section.

We have reinstalled all drivers and also updated the BIOS to latest but are still unable to get the touch screen working, so I assume it is because of the aforementioned touch screen calibration required in the service manual?

Thanks for your assistance.

[Raj_05]

Hi @DCA_Computers,

Welcome to the HP Support Community

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support