Envy bought September 2020 Hinges seized, broke away from case and cracked screen

[eyeeye13]

I bought this laptop which was expensive for me and as stated in the header the left hinge broke away from the case and cracked the screen. It is most definately a design fault. I was extremely disappointed as I have been very happy with my purchase and recommended the product to colleagues. What can you do to help me as this has not been caused by abuse but is clearly due to poor design/materials.

Kind regards

Peter Beverley-Smith

[A_Gayathri]

Hi @eyeeye13,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY Laptop - 13-Ba0010na Hinges seized, and broke. Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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