Envy hinge split open

[User_08152023]

Hi, I have an HP Envy 13” laptop.  Quite recently I noticed that the lid was somehow separated from the main body around a hinged part on the right hand side corner. The laptop itself still works but it cannot be properly closed/opened because of a broken, displaced hinge. No damage to the display though. It’s already out of warranty. Please advise me about what to do to fix this problem. Thank you.

[Gaya1239]

Hi @8CG9416P9H,

Welcome to the HP Support Community

I understand you are facing an issue with your Envy hinge split open. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[Gaya1239]

Hi @8CG9416P9H,

Welcome to the HP Support Community

I understand you are facing an issue with your Envy hinge split open. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[User_08152023]

Hi Gayle,

Thank you so much for your help. I was trying to create a case number but I couldn’t. I signed in and chose “My device” without entering the product number because there was no field to enter it but only option was to choose my device. Then there is no way to proceed to Step 4 and 5 so I couldn’t get a case number. Is there any other way to get that number? Thank you so much in advance!

[Elohi_NR]

Hi @8CG9416P9H,

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[User_08152023]

Hi Elohi, thanks for your reply. A problem here is that I couldn’t receive any private message from anyone. I can see the private message icon on the right upper corner but nothing is there. I got messages from Gayla but at that time too I couldn’t receive private messages. If you know how to fix please let me know. Thanks!