Envy laptop display reduces to 640x480 on reboot

[kynthios]

My Envy laptop ce100 CTO display began reducing to 640x480 on reboot/startup.  I have intel Core i7 10th gen and use Windows 11.  I have display driver 26.20.100.7926, 2/25/2020.  I had to do some changes to get rid of an error message a couple months ago and I may have inadvertently changed something.  The error message is gone but now I have this problem.  When I change the display resolution to the recommended 1920x1080, it stays until the laptop is restarted.  Is this the correct display driver?  What else could be causing this issue?

[Kuroi_Kenshi]

Hi @kynthios,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding laptop's display!  

We're thrilled to have the opportunity to assist you and provide a solution.

Your issue is likely caused by either an outdated or corrupt display driver, or a system setting that isn’t saving your resolution preference properly. Here’s how you can fix it:

Update or Reinstall the Display Driver

Since your current driver is from 2020, it’s best to update it.

Method 1: Update via Windows Update

1. Press Win + I to open Settings.
2. Go to Windows Update > Advanced options > Optional updates.
3. If an Intel display driver update is available, install it.

Method 2: Update via Device Manager

1. Press Win + X and select Device Manager.
2. Expand Display adapters.
3. Right-click on Intel UHD Graphics (or your specific GPU) and select Update driver.
4. Click Search automatically for drivers.
5. If an update is available, install it and restart your laptop.

Manually Install the Latest Intel Graphics Driver

If Windows doesn’t find an update, you can manually download and install the latest driver:

1. Go to Intel's official website: Intel Driver & Support Assistant.
2. Download and install the Intel Driver & Support Assistant.
3. Run the tool to scan for driver updates.
4. If a newer driver is available, install it and restart your system.

Check Windows Display Settings

1. Right-click on the desktop and select Display settings.
2. Scroll down to Display resolution and set it to 1920x1080 (Recommended).
3. Click Apply, then OK.
4. Restart your laptop and check if the resolution stays.

Check for Corrupt System Files

Sometimes, Windows system files may be corrupted, affecting display settings.

1. Open Command Prompt as Administrator.
2. Type: sfc /scannow
3. Press Enter and let the scan complete.
4. Restart your laptop and check if the issue is resolved.

Check BIOS and Windows Power Settings

Reset BIOS Settings:

• Restart your laptop and enter BIOS (usually by pressing F10 at startup).
• Look for "Load Default Settings" or "Reset to Default" and apply it.
• Save and exit.

Disable Fast Startup (sometimes interferes with driver settings):

• Open Control Panel > Power Options.
• Click Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup.
• Save changes and restart your laptop.

Perform a Clean Boot

To check if a background app is interfering:

1. Press Win + R, type msconfig, and hit Enter.
2. Go to the Services tab, check Hide all Microsoft services, and click Disable all.
3. Go to the Startup tab and open Task Manager.
4. Disable all startup programs.
5. Restart your laptop and check if the resolution issue persists.

 

[Kuroi_Kenshi]

Hi @kynthios,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding laptop's display!  

We're thrilled to have the opportunity to assist you and provide a solution.

Your issue is likely caused by either an outdated or corrupt display driver, or a system setting that isn’t saving your resolution preference properly. Here’s how you can fix it:

Update or Reinstall the Display Driver

Since your current driver is from 2020, it’s best to update it.

Method 1: Update via Windows Update

1. Press Win + I to open Settings.
2. Go to Windows Update > Advanced options > Optional updates.
3. If an Intel display driver update is available, install it.

Method 2: Update via Device Manager

1. Press Win + X and select Device Manager.
2. Expand Display adapters.
3. Right-click on Intel UHD Graphics (or your specific GPU) and select Update driver.
4. Click Search automatically for drivers.
5. If an update is available, install it and restart your laptop.

Manually Install the Latest Intel Graphics Driver

If Windows doesn’t find an update, you can manually download and install the latest driver:

1. Go to Intel's official website: Intel Driver & Support Assistant.
2. Download and install the Intel Driver & Support Assistant.
3. Run the tool to scan for driver updates.
4. If a newer driver is available, install it and restart your system.

Check Windows Display Settings

1. Right-click on the desktop and select Display settings.
2. Scroll down to Display resolution and set it to 1920x1080 (Recommended).
3. Click Apply, then OK.
4. Restart your laptop and check if the resolution stays.

 

[Kuroi_Kenshi]

Check for Corrupt System Files

Sometimes, Windows system files may be corrupted, affecting display settings.

1. Open Command Prompt as Administrator.
2. Type: sfc /scannow
3. Press Enter and let the scan complete.
4. Restart your laptop and check if the issue is resolved.

Check BIOS and Windows Power Settings

Reset BIOS Settings:

• Restart your laptop and enter BIOS (usually by pressing F10 at startup).
• Look for "Load Default Settings" or "Reset to Default" and apply it.
• Save and exit.

Disable Fast Startup (sometimes interferes with driver settings):

• Open Control Panel > Power Options.
• Click Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup.
• Save changes and restart your laptop.

Perform a Clean Boot

To check if a background app is interfering:

1. Press Win + R, type msconfig, and hit Enter.
2. Go to the Services tab, check Hide all Microsoft services, and click Disable all.
3. Go to the Startup tab and open Task Manager.
4. Disable all startup programs.
5. Restart your laptop and check if the resolution issue persists.

Roll Back Windows Updates (if issue started after an update)

1. Press Win + I to open Settings.
2. Go to Windows Update > Update history > Uninstall updates.
3. Find the most recent update before the issue started and uninstall it.
4. Restart your laptop.

Reset or Reinstall Windows (If Nothing Works)

If the problem persists, consider:

• Resetting Windows (Settings > Recovery > Reset this PC).
• Performing a clean install of Windows 11.

Let me know if any of these steps help, or if you need further assistance! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards

[kynthios]

Thank you for all your suggestions.  I tried all but the Reset PC as I'm concerned about losing all my programs and files.  I did find and install a repair version of Windows 11, version 24H2 which also did not solve the problem.  This all began when I was trying to get rid of an error message I started receiving where 'Task Host is stopping background tasks. (Microsoft\Windows\DeviceDirectoryClient\RegisterUserDevice)'  I did get rid of the error message that popped up on shutdown, going through many of the steps you suggested I had found online on the HP and Microsoft sites.  I may be wrong, but I vaguely remember setting something to 'basic.'  Initially on startup, the screen is at the recommended resolution where I left it when last shut down, but changes to the 640x480 when the boot up finishes.  Any other recommendations?

[Kuroi_Kenshi]

Hi @kynthios,

Thank you for the response.

To begin, you can open Device Manager by pressing Win + X and selecting it from the list. Under "Display Adapters," check what’s listed. If you see "Microsoft Basic Display Adapter," it means your Intel driver isn’t loading as it should. If "Intel UHD Graphics" appears but with a warning icon, the driver may be corrupted.

It’s also worth testing the issue with an external monitor. If the external display works fine and shows the correct resolution while the laptop screen does not, this could indicate a display firmware issue. On the other hand, if both the external monitor and the laptop display are limited to 640x480, it’s likely a driver or software problem.

If none of these steps resolve the issue, a Windows repair install might help. This process allows you to fix potential system issues without risking your files. 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,Let me know how it goes or if you’d like assistance with any specific steps!