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‎08-27-2023 12:20 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169X0AV)
Operating System: Microsoft Windows 10 (64-bit)

My Envy x360 laptop keyboard lighting appears to have stopped working.

Not sure exactly when so I don't know which update introduced the problem.

I have reset the system and updated to the most recent drivers (including the

BIOS).   I tried uninstalling all of the keyboard drivers and allowing the system

to reinstall those drivers and that didn't address the issue.  One of the posts

on this board suggested that this should be configurable via the Windows

Mobility Center but I see no related options there.

 

Any assistance resolving this issue would be greatly appreciated.

Category:
1 person had the same question
2 REPLIES 2

‎09-01-2023 10:43 AM

HP Recommended

I also have the same issue out of a sudden. Also several other hotkeys are not working anymore like those for screen brightness, camera on/off, microphone on/off etc. This appened after I installed some updates for Windows 10. Please fix this.

Was this reply helpful? Yes No

‎09-30-2023 08:58 AM

HP Recommended

No one?  Crickets?

Was this reply helpful? Yes No
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