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HP Recommended
Microsoft Windows 11

Bottom right of screen (near hinge) is separating from outer casing. Apparently, this is a common problem for this model (Envy x360.) Laptop has not been dropped or handled roughly and this happened suddenly. Is HP providing a solution to their customers for this defect?

1 REPLY 1
HP Recommended

@Fosterculinary 

 

Welcome to the HP support community.

 

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.