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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Envy x360 screen separating near hinge

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02-14-2023 03:34 PM
Bottom right of screen (near hinge) is separating from outer casing. Apparently, this is a common problem for this model (Envy x360.) Laptop has not been dropped or handled roughly and this happened suddenly. Is HP providing a solution to their customers for this defect?
02-20-2023 09:50 AM
Welcome to the HP support community.
I understand that you are getting hinge issues with the notebook, I am glad to assist you.
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee