Envy x360 won’t wake up from sleep mode

[BuildingWill]

Only had the laptop a week and it has already frozen / locked up 5 or 6 times with the same recurring issue, it will not wake from sleep mode. This has happened when both on battery and plugged in to the mains. The only way to turn the machine back on is to press and hold the power button for 5+ seconds to completely power down and reboot. Pls help thanks

[praveen196]

@BuildingWill Welcome to HP Community!

I understand that the Envy x360 won’t wake up from sleep mode.

Please follow the below steps: 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

1. In Windows, search for and open the Device Manager. 

2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[praveen196]

@BuildingWill

This post is with reference to the thread you had recently created on our HP Support Community.

I would like to know if the information shared was helpful. If not, let us know. We will take this forward.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Cheers 🙂