Erratic cursor on touchpad

[Riddle_Decipher]

@Thebenzinator

Thank you for the update,

If your computer is under warranty you could contact HP Phone support and get a free repair,

However, if it's not within warranty, you could use this link to order parts and replace them on your own.

Keep me posted for further assistance,

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Regards,

[Thebenzinator]

i talked with HP IL technical support about it. They will take the laptop for check in lab as part of warranty. I do not know if they will repair the screen part or replace a new laptop. They didnt tell me...

[Riddle_Decipher · Accepted solution]

@Thebenzinator

Thank you for replying with the details,

If the computer is within the warranty, they should be able to either repair or replace the defective parts, however, the computer will remain the same.

All we need to do now is wait until you get the computer back from HP repair center and everything should be taken care off.

Let me know if you need any further assistance,

Regards,

[Nargizzz]

Hello! So how did the service solve the problem afterall? I have the same issue now, service didn't help.. 

[Cheron-Z]

@Nargizzz

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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