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‎08-16-2023 07:33 PM

HP Recommended

I bought an HP Envy x360 5 months ago at BestBuy returned and exchanged twice due to erratic and disappearing cursor on all of them within 2-4 daysof use. ( Brand new units) and finally after @2 months of use, the 3rd laptop simply died. Returned to HP for motherboard replacement (they said it was defective) and 2 days after getting the laptop back same erratic cursor issues. I am now in the process of trying to return what is obviously a defective laptop for a refund.

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2 REPLIES 2

‎08-19-2023 08:05 PM

HP Recommended

Hi @highvoltj,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎08-21-2023 10:10 AM

HP Recommended

Why is it that the only response I get after signing in and inquiring about getting "HELP" all I get is a response from AI?  A robo-rep!!  Really??? This is not my idea of customer support and it is a reflection on just how much HP cares about their customers. Thanks for nothing

1 person found this reply helpful
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