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Message 1 of 2
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HP Recommended

Estimate for out of warranty repair?

Envy 360 13M-AG0001DX
Microsoft Windows 10 (64-bit)

Hi, my laptop screen is falling apart.  The warranty on my laptop is over, but I have another year from American Express.  They say I should get an estimate.  Went to HP authorized repair center, but they say they can't fix have to send in because it involves the screen and entire case.


How can I get an estimate?  I don't have the place to send to, plus I don't think that Amex will pay if there is a charge for estimate (have a question open they haven't come back yet).  Plus they reserve the right just to refund purchase price, in which case the estimate might be on me altogether.


Thanks for any advice!

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Estimate for out of warranty repair?



Since this is a Hardware issue I suggest you contact HP Support directly for Service Options

Click on this link - and select your Country to get the Contact details for HP Support


Thank you

I Am An HP Employee

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