• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-15-2020 12:25 PM

HP Recommended
Product: Envy 360 13M-AG0001DX
Operating System: Microsoft Windows 10 (64-bit)

Hi, my laptop screen is falling apart.  The warranty on my laptop is over, but I have another year from American Express.  They say I should get an estimate.  Went to HP authorized repair center, but they say they can't fix have to send in because it involves the screen and entire case.

 

How can I get an estimate?  I don't have the place to send to, plus I don't think that Amex will pay if there is a charge for estimate (have a question open they haven't come back yet).  Plus they reserve the right just to refund purchase price, in which case the estimate might be on me altogether.

 

Thanks for any advice!

1 REPLY 1

‎01-17-2020 01:20 PM

HP Recommended

@MikeGee

 

Since this is a Hardware issue I suggest you contact HP Support directly for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.