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XavierLewis
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Message 1 of 3
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Extended desktop with UHD Monitor - fail - screen flashes on and off every few seconds

‎10-08-2020 05:42 AM

HP Recommended
Product: EliteBook 1040 G3
Operating System: Microsoft Windows 10 (64-bit)

Should my EliteBook 1040 G3 be able to run extended desktop on a UHD Monitor as it doesn't seem to cope, the screen flashes on and off every few seconds when displaying desktop, and fails completely if I move a spreadsheet onto it...

 

Thanks

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banhien
Level 19
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Message 2 of 3
Flag Post

‎10-08-2020 01:24 PM

HP Recommended

@XavierLewis 

 

Its specs

 

            https://support.hp.com/au-en/document/c04936028#AbT13

 

It has

 

  • USB 3.0 charging port - 2
  • USB-Type C charging port (15 W) - 1
  • Docking connector -1
  • HDMI 1.4 - 1
  • Headphone / microphone combo - 1
  • Multi-Pin AC Port (4.5 mm) - 1

How do you connect it to your UHD external monitor ?

 

Regards.

BH
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XavierLewis
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Message 3 of 3
Flag Post

‎10-10-2020 05:34 AM

HP Recommended

Hello Banhien,

 

I am using the HDMI port and an HDMI cable.

 

I don't have a dock

 

Thanks 

 

XL

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