External Display HP 24f lower and not adjustable brightness

[Matt_ITA]

Hallo , 

I have the monitor is subject , 5 month years old.

I use it as external monitor both with Dell laptop or Mac Book Pro , connected through HDMI.

It happened seldom , now fixed   , the brightness is very low , I can still see but ir is very dark.

I manage the brightnesss by OSD menù but nothing change 

Power cycled several times

Reset to factory settings without change 

Thanks for your feedback

Regards

Matteo 

[KrazyToad · Accepted solution]

@Matt_ITA

Welcome to HP Community

I have gone through your Post and I understand your concerns

If the issue occurs both on your Mac and Dell Laptop, please contact HP Support n your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Matt_ITA]

Thank you, I accept the procedure even if  it is not the solution to solve the problem 

Regards

Matteo