• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-06-2019 11:36 AM - edited ‎12-06-2019 11:39 AM

HP Recommended
Product: HP Envy 360 13" convertible
Operating System: Microsoft Windows 10 (64-bit)

My  computer has an i7 7th Gen cpu 7500U @2.60 GHz , 16GB RAM but no dedicated graphics card. Is there an external GPU that I can get to be able to run illustrator & Corel Draw without having to get a new computer?

3 REPLIES 3

‎12-06-2019 01:05 PM

HP Recommended

@edie70 

 

We need to know what EXACTLY is your HP Envy 360 13" convertible to be able to see its FULL specs (there are hundreds of different models/products called : HP Envy 360 13" convertible ) to determine does it have port which is fast enough to support eGPU.

 

Please use the following instructions to find out the model/product of your machine:


      https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-06-2019 02:45 PM

HP Recommended

If the PRODUCT ID is the same then it is 00330-80000-00000-AA781

I know it has a USB C port

Was this reply helpful? Yes No

‎12-10-2019 09:33 AM

HP Recommended

Ok, found the product number X7U84UA

Please help, I really can't afford to buy a new computer at this time.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.