12-01-2019 07:03 PM
I have an HP envy 13-ah0002la
I'm trying to connect an external monitor with a USB-C - HDMI cable, but the monitor is not being recognized at all.
It's like I haven't connected anything to the computer.
The monitor is working since I have text connected a gaming console to it.
I have gone through all these steps https://support.hp.com/us-en/document/c03327635 and still cannot get it working.
Solved! Go to Solution.
12-01-2019 11:16 PM
I can't find its specs in English, only
which says it has
1 combinación de auriculares y micrófono;
1 USB 3.1 Type-C™ Gen 1 (transferencia de datos de hasta 5 Gb/s, DP1.2, HP Sleep and Charge);
2 USB 3.1 Gen 1 (1 HP Sleep and Charge)
The blue port above does NOT support Alt mode therefore USB-C - HDMI cable won't work.
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