• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2021 04:20 PM - edited ‎03-23-2021 04:21 PM

HP Recommended
Product: ProBook 450 G6
Operating System: Microsoft Windows 10 (64-bit)

Hello Friends,

I have an  issue with a ProBook 450 G6 .

I had conected an external monitor ( Eizo EV 3285) via USB C until yesterday, but this morning I installed  the Firmware Pack (R71) Bios update ( 01.15.00 Rev.A ) and it does not work any more. 

It seems the problem comes from the new USB Type-C Power Delivery (PD) Firmware (CCG5), version 7.11.

I tryed installing the prior Bios update but it does not remove the new USB Driver.

I did Windows system restore but  it did not remove the new USB driver.

I would really apreciate any help to get this issue fixed and be able to use the external display on USB-C

Have a nice day!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.