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- HP Community
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- External Monitor not working

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09-23-2022 06:11 PM
My new Samsung C24F392 monitor will not connect to my HP ENVY x360 computer with the HDMI cable supplied with the monitor. It connects with my older Toshiba laptop. I am running Windows 10. Is there some setting that is telling the system that the HDMI port is not available? I had an old HP monitor connected to the PC with a cable that had a DVI connector on one end and was plugged into the HDMI port on the other end. This monitor recently quit on me and I purchased the new Samsung monitor. I have had this PC connected to another monitor through a HDMI cable
09-23-2022 06:43 PM
What is your HP ENVY x360 Convertible 15m-bp1xx ? For example
Your machine should have same ports as the above machine which shows it has HDMI v1.4 supporting up to 1920×1080 @ 60Hz. You can use direct HDMI to HDMI cable to connect to an external monitor . What is your monitor ?
Regards.
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